FAQ

Who is 24Time and where are we located?

24Time is a trading company of authentic luxury watches, jewellery, accessories and fine art. The company is registered and located in Switzerland, Geneva, CHE-364.449.901.  More information can be found under About Us. 24Time is recognized as one of Switzerland’s most reputable online platforms for luxury watches, jewelry, accessories, collectibles, and fine art. Each timepiece is carefully selected to meet the highest standards of authenticity, condition, and desirability.

How does 24Time work?

Throughout the years 24Time has built up a strong confidence relationship with its clients. Most of our sales are online on our website or through different watch trading professional well recognized platforms. Prior to a purchase you can see the watch by appointment, in Geneva, Morges or Lausanne.

Are you a member of any trade associations?

Yes. 24Time is a member of the International Watch and Jewelry Guild (IWJG).

Are you an authorized dealer for the brands you sell?

No. We prefer to be free to sell luxury watches without the fixed retail prices that authorized dealers have to charge their customers.

Where can I find references on 24Time?

24Time is recognized as a trusted seller on Chrono 24, the reference for watch traders at the moment. We are in the business since 1989, we have almost 3000 followers on Instagram https://www.instagram.com/24time.ch and more than 3000 on our Facebook page https://www.facebook.com/24Time/. We are rated 5 stars on Chrono24.

Why buy from 24Time?

24Time is a well-established Swiss-registered company, active for many years in the field of luxury watches, jewelry, art, and collectibles 

At 24Time, we focus on curated, authentic, and carefully selected pieces. Our goal is to offer quality over quantity and help you find items you can truly appreciate.

Across all major selling platforms, we are proud to maintain 100% positive feedback, reflecting our dedication to quality, transparency, and client satisfaction.

Every product we offer is 100% genuine, sourced directly from trusted manufacturers and official suppliers. We carefully vet every item to ensure it meets our high standards of durability, safety, and performance. What you see online is exactly what you’ll receive

Each piece we offer is carefully selected, inspected, and presented with the utmost attention to detail. Our goal is to ensure that every client can purchase with complete confidence, knowing they are dealing with a reputable and reliable partner.

We value long-term relationships with our clients and strive to provide a service that is both personal and discreet, in line with the highest standards of the industry.

Do you sell authentic luxury watches?

Yes. 24Time Switzerland only sells authentic, original, luxury watches, manufactured by the brand owners. Authenticity is key in luxury watches. At 24Time, every watch is thoroughly inspected and verified. We prioritize transparency and only offer pieces we stand behind.

Do you ship internationally?

Yes, 24Time offers international shipping. Shipping options and costs are provided at checkout.

Do you have a return policy?

Yes. In the unusual event that we ship the wrong model, or if the watch is not working when you receive it, please contact us immediately for return instructions. Watches may only be returned to 24Time for the purpose of repair during the warranty period.

Are the watches sold with  a Warranty?

At 24Time all new watches come with a 24 to 60-month manufacturer's warranty, depending on the brand and model, unless otherwise expressly stipulated for a particular watch. All pre-owned watches are previously checked by our watch maker partner and, unless otherwise stipulated, come with a 1 year or 6 months Warranty from the purchase date, depending on the watch model. The warranty covers only manufacture.dysfunction, not physical damages or damage that occurs due to having the watch serviced by a third party.  This limited warranty does not cover any damage if there is evidence of excessive wear and tear or if used under conditions which exceed the watch manufacturer’s water resistance guidelines. Consequential and incidental damages are not recoverable under this warranty or any implied warranties. The warranty does not cover any damage to the watch case, crystal/glass, watch bracelet / band, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles coming from external wear-and-tear from daily, normal use or any other physical damage to the watch. Improper use, outside force, negligence, theft void and null the warranty. 

Do you have a security policy to protect your customers’ data privacy?

Yes, all your information will remain confidential to 24Time Switzerland. 24Time only requests data that is required for use in connection with processing an order or for the purpose of informing customers about new offers. Data are only transferred as necessary in the course of a business transaction with the customer. Under no circumstances will the customer's personal data ever be transferred or sold to any third party.The customer's personal data are stored in a secure computer system and only kept for as long as is appropriate and permitted. Information is kept for internal use only, to facilitate purchases for established customers;

How can I order a watch, jewelry, art, accessory, or collectible item?

Ordering from 24Time Switzerland  is simple, secure, and designed to give you complete peace of mind.

You can place your order directly through our 24Time online shop by selecting your desired item and proceeding to checkout. Our platform offers a smooth and intuitive experience, with secure payment options and an easy checkout process.

All transactions are fully protected using advanced security systems, ensuring that your personal and payment information remains confidential at all times.

Once your order is confirmed, we carefully prepare and ship your item using trusted and secure delivery services. Each piece is packaged with the utmost care to ensure it arrives safely and in perfect condition.

From selection to delivery, every step is designed to provide a seamless, reliable, and reassuring experience. 

You can also see the item of your choice prior to a purchase by appointment.

How long will I have to wait for my watch, jewelry, art, accessory, or collectible item?

If the item you order is in stock, 24Time will ship it immediately. All products that can be purchased directly in our 24Time online shop are available. and in stock and will be shipped  immediately after the purchase. If the item you wish to purchase is not in stock, we will be able to give you an estimated delivery lead-time. You. can always contact us at info@24time.ch if you wish to purchase an item that. you do not currently see on our website. Thanks to our extensive international network, we are able to source and secure any product on behalf of our clients, even if it is not currently listed on our website.

How fast is shipping?

We process orders quickly and provide tracking details so you can follow your delivery. Most orders are shipped within 24–48 hours, and we partner with reliable couriers to ensure timely delivery.

What about Payment?

24Time Switzerland aims to provide a smooth, secure, and reassuring payment experience for all clients.

At 24Time all payments are processed through our secure online system, using trusted and encrypted technologies to ensure that your personal and financial information is fully protected at all times. Our checkout process is simple and straightforward, allowing you to complete your purchase with confidence.

For all orders, payment must be completed in full prior to shipping. Once payment has been received and confirmed, your item will be carefully prepared and dispatched using secure and reliable shipping services.

We are committed to ensuring transparency, security, and peace of mind throughout the entire process, from purchase to delivery.

What about Shipping, Insurance and Transfer of Risk?

24Time ships all watches to customers by recognized shipping companies. As soon as a watch is despatched to UPS, the customer will be informed by e-mail of the tracking number so that the customer can track the shipment online at any time. 24Time does not make any express or implied guarantees with regard to UPS shipping times and excludes all liability relating thereto. The customer may collect a purchase in Switzerland if preferred. For further details about collection, please e-mail: info@24time.ch. Title and risk with regard to the watch shall pass to the customer upon shipment of the watch. If the customer collects the watch in Switzerland, title and risk shall pass upon collection of the watch.

Which languages do you speak?

At 24Time we speak English, French, German, Italian.

What is the best luxury watch under CHF 10,000?

If you're looking for a luxury watch under CHF 10,000, you have excellent options. Swiss brands like Rolex, Omega, Cartier, and Jaeger-LeCoultre offer iconic models in this range. It really depends on your style—sporty, classic, or vintage—but this budget gives you access to high-quality, timeless pieces.

Should I buy a new or vintage watch?

It depends on what you value most. New watches come with a warranty and modern reliability, while vintage watches offer character, history, and often better long-term value. At 24Time, we specialize in carefully selected pieces so you can choose confidently.

Are Swiss watches worth the investment?

Yes, Swiss watches are known for their craftsmanship, heritage, and durability. Certain models—especially from established brands—can retain or even increase in value over time, particularly if kept in good condition with original parts.

Can you help me choose a watch or jewelry piece?

Absolutely. If you’re unsure, we’re happy to guide you based on your preferences, budget, and occasion. You can always contact us at info@24time.ch.

Do your watches come with box and papers?

At 24Time all new watches come full set with their original manufacture box and papers.  Some vintage watches come as full sets with original box and papers, while others are watch-only. Each listing clearly states what is included so you know exactly what you're purchasing.

Do your watches come serviced?

At 24Time, the pre-owned watches are carefully inspected, serviced when necessary, and confirmed to be in proper working condition prior to sale.

For vintage watches and clocks, while each piece is thoroughly checked, it is important to note that due to their age, we cannot guarantee absolute timekeeping accuracy. These pieces are often valued as much for their character and history as for their mechanical performance.

We remain committed to full transparency and to offering pieces that meet our standards of quality and reliability.

What is a good watch gift for a man?

A classic, versatile watch is always a safe choice. Models like a Rolex Datejust, Omega Seamaster, or Cartier Tank are timeless and suitable for most styles.

What size watch should I choose?

Most men’s watches range from 36mm to 42mm. If you prefer a classic look, 36–38mm is ideal. For a more modern or sporty feel, 40–42mm works well.

What are collectibles?

Collectibles are items valued for their rarity, history, or uniqueness. This can include watches, jewelry, art, and other curated objects.

Are collectibles a good investment?

Some collectibles appreciate over time, especially rare or well-preserved items. However, they should primarily be purchased for passion and interest.

How do I know if a collectible is valuable?

Value depends on rarity, condition, provenance, and demand. At 24Time, we carefully select items with strong collector interest.

Is buying fine art a good investment?

Fine art can be both a passion and an investment. While value appreciation is not guaranteed, well-chosen pieces from recognized artists can perform well over time.

How do I choose the right artwork?

Start with what you genuinely like. Art is personal. Then consider the artist, medium, and provenance. We are happy to guide you through the process.

Do you provide information about the artwork?

Yes, we aim to provide as much detail as possible, including artist information, condition, and any known history of the piece.

How do you select the artworks you offer for sale?

At 24Time, we meticulously curate all artworks with the utmost care and attention.

Each piece available on 24Time platform originates from prestigious private collections and has been carefully screened, verified, and curated over time by experienced experts. This rigorous selection process ensures the authenticity, quality, and significance of every artwork we offer.

What jewelry is a safe gift?

If you’re unsure, necklaces and bracelets are usually the safest choices. They don’t require sizing like rings and are easy to wear daily.

What type of necklace should I buy for my wife?

It depends on her style. A simple gold chain is elegant and versatile, while a diamond pendant adds a more luxurious touch. Vintage or signed jewelry pieces are also great if you want something unique. At 24Time, we offer a curated selection of fine jewelry, chosen for its craftsmanship, provenance, and lasting refinement.

Is vintage jewelry a good choice?

Yes, vintage jewelry often offers better craftsmanship and uniqueness compared to modern mass-produced pieces. It’s a great way to find something truly special.

How do I know if jewelry is authentic?

At 24Time we carefully inspect and verify all jewelry pieces. For signed pieces or branded items, authenticity is a top priority.

How do you ensure product quality?

At 24Time, each product undergoes strict quality checks before being listed. We only partner with reputable brands and suppliers to ensure every item meets our high standards of durability, safety, and performance.

How can I trust the product images and descriptions?

All images and descriptions are verified by our team and provided by official sources or suppliers. We ensure accuracy so that what you see online is exactly what you’ll receive

How secure is online payment on your site?

All transactions on 24Time website are fully encrypted and processed through secure payment gateways. We process all payments securely through Worldline, Switzerland’s leading and most trusted payment provider, ensuring your transactions are safe and protected. Your financial information is never stored or shared, ensuring a safe shopping experience.

Do you provide customer support if I have questions before buying?

Yes. At 24Time, the support team is available via chat, email, and phone to answer any queries about products, shipping, or payment. We want you to feel confident and informed before making a purchase.

How trustworthy are your ratings?

We maintain transparency and authenticity in our reviews. Every rating and comment comes from real customers who have actually purchased and used the product. Our goal is to provide honest insights, so you can trust our ratings.

Where can I find reviews or client testimonials about 24Time?

You can read authentic reviews and testimonials from our satisfied customers on our About Us page. Simply follow the link to the Reviews section to see their feedback and experiences with our products.

Does 24Time Switzerland have 100% positive clients' feedback?

Across all major selling platforms, 24Time is proud  to maintain 100% positive feedback, reflecting our dedication to quality, transparency, and client satisfaction.

Can I buy in full confidence from 24Time? Is 24Time a trustworthy online selling platform?

Yes, absolutely. 24Time is a highly trustworthy online selling platform.  At 24Time, we prioritize your trust and safety in every purchase. Here’s why you can buy with full confidence:

Authenticity Guaranteed: Every watch, jewelry piece, accessory, and artwork is 100% genuine, sourced directly from trusted manufacturers or official suppliers.

Verified Quality: Each item undergoes strict inspection for durability, safety, and performance. What you see online is exactly what you will receive.

Positive Reputation: We maintain 100% positive feedback across all major selling platforms, reflecting our commitment to transparency and customer satisfaction.

Customer Reviews & Testimonials: Authentic reviews from real customers are available on our About Us → Reviews page, so you can see the experiences of others who bought from us.

Secure Payments: All transactions are processed through Worldline, Switzerland’s leading and most trusted payment provider, ensuring your financial data is fully protected.

Warranty & After-Sales Service: New watches come with 24–60 months manufacturer warranty; pre-owned watches are checked and come with 6–12 months warranty depending on the model. Our customer service is ready to assist with any concerns.
International Shipping & Tracking: We ship worldwide via trusted couriers and provide tracking so you always know where your item is.

Return Policy & Repair: In the rare case of wrong or defective items, our straightforward return and repair process ensures peace of mind.

Long-Term Customer Focus: We value discretion, personalized service, and long-term relationships with all our clients.

Professional Expertise: We’ve been in the luxury watch, jewelry, and fine art business since 1989 and are members of the International Watch and Jewelry Guild (IWJG).

In short: Every step of our process—from selection, authentication, and inspection to payment, delivery, and post-purchase support—is designed to let you shop securely and confidently.